Once we have received your item, we will let you know that we’ve received it via email. We will then evaluate if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If your return is approved, we will initiate a refund to you in your original method of payment. A 20% restocking fee will be charged on all items purchased from www.waterstore.ie that are returned within the 7-day return policy.
Note: Restocking fees are not applied when a product is returned due to a defect.
You will receive the refund within a number of days, depending on your card issuer’s policies.
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org