The Customer shall inspect their Goods upon delivery. Any defective material, incorrect or short delivery should be noted to the Company by the Customer within seven days of receipt, and in the case of non-delivery, claims should be notified to the Company within seven days of the Customer having been notified of dispatch.
You will have 7 calendar days to return an item from the date it was delivered.
To be eligible for a refund, the item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You will need to have the receipt or proof of purchase for the item you are looking to return.
Once we have received your item, we will let you know that we’ve received it via email. We will then evaluate if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If your return is approved, we will initiate a refund to you in your original method of payment. A 20% restocking fee will be charged on all items purchased from www.waterstore.ie that are returned within the 7-day return policy.
Note: Restocking fees are not applied when a product is returned due to a defect.
You will receive the refund within a number of days, depending on your card issuer’s policies.
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
In the event of any fault appearing in the item within a year of delivery, the Company shall (if the said fault has been immediately notified to us by the Customer and the item(s) are (as the Company may direct) returned to us or made available for collection or inspection in situ.) (Any carriage costs incurred shall be the responsibility of the customer) examine the same and in its opinion any faults found are due to any fault of its own design or manufacture or other workmanship carried out by the Company it shall replace or (at its option) repair the same free of charge. If it finds no faults for which it is responsible as aforesaid, the costs of such carriage or collection or inspection and of any work carried out in terms of repairs, shall be chargeable to the Customer.
In the case of faulty items or parts not manufactured by the Company, the Customer shall be entitled, as far as possible, to the benefit of any guarantees given by the manufacturers; the Company will on request notify the Customer of the terms of any such guarantees provided, however that the liability of the Company under this clause shall not be greater than the terms or value of any warranty provided by the manufacturer of such faulty goods.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
In the case of ‘Contracts for the supply of goods outside Ireland’ such costs of carriage or collection or inspection shall in any event be borne by the Customer.